Conversations that feel human, at any scale.
Ship a branded AI chat experience that understands context, cites sources, and hands off to humans the moment it matters.
A chat layer built for real product teams.
AI Chat pairs a fast conversational model with your own knowledge, your tone of voice, and a clean handoff to your support team — without a single prompt‑engineering PhD on staff.
- Grounded in your docs, tickets, and product data
- Multi‑language responses with automatic detection
- Live agent handoff with full conversation context
- Guardrails, PII redaction, and audit trails included
Everything you need to run AI Chat in production.
Context‑aware replies
Pulls the right passage from your knowledge base and cites it inline.
70+ languages
Auto‑detects language and replies in the customer's native tongue.
Human handoff
Escalate to a live agent with a summary and every reference attached.
Safety guardrails
Block PII leaks, off‑topic prompts, and unsafe outputs with policy rules.
Thoughtful features, not feature bloat.
Brand‑tuned tone
Style, formality, and forbidden phrases — configured per product.
Live preview
Test replies against real transcripts before you ship.
Rich responses
Cards, buttons, images, and Markdown render out of the box.
Voice ready
Optional speech‑to‑text and text‑to‑speech for phone flows.
One‑line embed
Drop a snippet on any page — no framework required.
Deflection reports
See exactly which conversations avoided a support ticket.
AI Chat, at a glance.
A live‑looking preview of what your team gets on day one.
Results your CFO will love.
Average deflection after four weeks of production traffic.
Grounded, cited answers streamed in under ten seconds.
Customer satisfaction on par with senior human agents.
Where teams put AI Chat to work.
Customer support
Answer product questions, triage bugs, and hand off tricky cases.
Ecommerce concierge
Recommend products, check stock, and resolve order questions.
Internal helpdesk
Point employees to the right policy, form, or on‑call engineer.
Plays well with your stack.
Connects to the tools your team already uses.
Give your team the calm, powerful workspace they deserve.
Join 24,000+ teams using Carto Catral to grow revenue without the busywork.